The Prince Hakone Lake Ashinoko

Very grand and beautiful hotel with great view of Mount Fuji from the garden area. Large room with very comfortable beds and pillows.

We arrived at the hotel and a hotel employee was waiting for us outside, he took our luggage and things and accompanied us to the reception. Registration was quick and pleasant and then the employee accompanied us with our luggage to the room. The room was large and spacious with a balcony, equipped with a Nespresso coffee machine, pajamas and slippers. The hotel has a beautiful courtyard with a beach on Lake Ashi, on a good day you can see Mount Fuji. The hotel has a lounge where you can spend time with coffee/tea, cake and sandwiches. The hotel has two restaurants, one buffet and one French style. We tried the buffet restaurant and were quite disappointed, the food is not worth the money we paid and that was the only thing that disappointed in this hotel. Everything else was excellent.

Good size room and good location with nice view of the lake. Several restaurants to choose from. Too bad housekeeping did not really clean well for our room. Stayed 2 nights and got a string of long hair hanging on the towel hanger both nights which my husband and I have a very short hair so not it's definitely not ours. Also upon checking out process, front staff was going to charge us for drinks from the mini bar which we did not have. We finally cleared it up with the front office staff and the Assistant Mgr came to apologize us.

Amazing setting, right on the lake with views of Mount Fuji! A very tranquil setting, though a little tricky to get around if you're not in a car - there's a hotel run shuttle to Odawara station and the local village, otherwise there are infrequent public buses and all the timetables are outdated ... The hotel onsen facilities were, however, wonderful and the chef at the Lake Side Grill went over and above to ensure I had enough delicious food to enjoy (vegetarian!). An extra big thanks to him for his impeccable service and kindness, though all staff at the Prince were amazing. We would thoroughly recommend staying here a couple/few nights.

We enjoyed everything about this place. It is in a wonderful location. And the onsen was beautiful. The dinner and breakfast buffets were spectacular. Do not pay attention to criticisms about the costs. The buffets are good value. Yes, you would pay less in some cities that aren't in a beautiful hotel set in a remote beautiful place like Hakone. We appreciated it for what it was: an excellent, abundant, delicious, and diverse buffet at a special site. I would return here again.